Automatic Foam Soap Dispenser, Hands-free Activation With Adjustable Foam Controls, 16oz Capacity, Champagne

I have been using this soap dispenser for almost two years now and, generally speaking, I love it. So why only 4 stars? What do I mean by "mostly" excellent? Well, every single time I have refilled it, it has clogged. I use Dawn detergent, and I have gradually modified the ratio of soap to water to where it is now probably 1:6 - very little soap. The good news is that I'm using very little soap, and what I do get dispensed is perfect for cleaning my hands. The bad news is that it just doesn't make refilling any easier. After adding the water and soap, and doing my best to make sure it is well mixed, I re-assemble the unit and try it out. One squirt, and then nothing. I have to take it apart again and spend several minutes running plain water through the tubing and then finally it will dispense the soap again. After that, it never clogs during use. But the refilling process has been so frustrating that I nearly drop-kicked the product more than once! If anyone knows a trick, please share, and I'll modify the rating up to 5 stars. Thanks!

So having gotten sick of constantly fighting our old soap dispenser (a Simplyhuman model), I went looking for a better choice on Amazon, and tripped across this one and its reviews. They were good, and I decided to to go for it.Just before it arrived, I received a nice email from the seller along with directions for best results. Then the dispenser arrived, I went through the steps, adding half-water to its jug and our Costco Soft soap. Put the batteries in, primed it, and on the second go, the pump stopped pumping even though the light was blinking. I recorded a quick video on my phone, sent it off to the seller by replying to the email with the instructions, and heard back pretty quick. Amazon had stripped the video, but the seller had some suggestions for me. I gave them a go with no luck, it was still dead. So I sent the reply back letting them know, and got ready to hunker down for the usual service fight. Turns out I didn't need to at all. The seller instead promptly mailed a new one which arrived within 2 days, along with a hand written note of apology for the inconvenience and to let me know that they had both tested and primped the pump for me with water and included fresh batteries for my trouble. WOW. Wish more companies were like this to deal with.So swapped the jug over from the broken one, fired it up and it worked like a champ. Whats more, I hadn't been expecting foam given our old pump just supplied the soft soap, and this was the same stuff only cut with water, but out comes really great foam! Colored me impressed. No special soap and the soap can be cut with water to decrease its cost while the unit makes really wonderful foam out of it. Thats a win, and knowing its a good company behind it as well is even better.

I am one to thoroughly check out a product, mainly reading the reviews. As compared to other foaming dispensers this one seemed to be the best suited. The dispenser arrived on time and was exactly as advertised. I opted tor the champagne model and it fits in well next to our nickel style kitchen faucet. I knew going into this that I had to dilute the regular hand soap as I had done that with the regular hand pump style bottles. I started out diluting the soap at a ratio of one to three and it worked fine with just the right amount of foam. The amount can be adjusted with two amounts available and I seem to have settled on the larger amount, comparable to the hand pump amounts.People have commented on the noise of the motor but really it's hardly noticeable and almost expected. There is also a green indicator light when the pump is triggered. The sensor is perfect in sensitivity since we have it sitting next to the faucet control and have never had it trigger accidentally. Now the only bad thing was that this one stopped working after a couple of days, it did not respond to placing my hand underneath the sensor. After replacing the batteries just to make sure it wasn't something simple, I contacted the seller. I emailed the seller and received a prompt and courteous reply that same day, apologizing for the problem and promising to send a new unit immediately. The new unit arrived quickly with a hand written letter explaining that they tested the unit before shipping and even supplied new amazon batteries, nice touch. There were then follow up emails from them to make sure I was satisfied. I am glad that I purchased this product and would recommend it to anyone. Customer care is, to me, the most important thing with any product since anything can have a problem out of the box. This is a product well worth the money.